How to Issue a Boil Water Notice to Customers of a Noncommunity PWS

These instructions apply to you if you own or operate a noncommunity public water system—for example, the water system at a camp, prison, school, or similar facility. When necessary to tell your customers to boil water before using it for drinking, food preparation, or washing, you must:

  1. Notify customers as soon as possible. [Title 30 Texas Administrative Code (30 TAC) Paragraph 290.122(a)(2)]
  2. Using the appropriate mandatory language, prepare a boil water notice in English and, if necessary, Spanish [30 TAC Subsection 290.47(e)].
  3. Issue the notice in at least one of these ways [30 TAC Subparagraphs 290.122(b)(2)(B)&(C)]:
    • by hand delivery
      –or–
    • by continuously posting the notice in conspicuous places within the area served by your PWS until we tell you that you may take it down [30 TAC Subparagraphs 290.122(a)(2)(D)&(a)(3)(C)]
  4. Within 10 days of when you issue this or any other notice mentioned in these steps, send a copy of the actual notice and the signed Certificate of Delivery of Public Notice to Customers (form TCEQ-20208) to us by mail at:
    TCEQ
    Drinking Water Quality Team Public Notice Coordinator MC-155
    PO Box 13087
    Austin TX 78711-3087
    or by fax to 512/239-3666 [30 TAC Paragraph 290.122(a)(5)& 30 TAC Subsection 290.122(f)].
  5. If you hand-delivered the initial notice, then, for as long as the violation exists, hand-deliver a follow-up notice every three months. [30 TAC Paragraph 290.122(a)(3)(C)] After each follow-up notice, complete TCEQ-20208 as described in Step 4 and submit it to us with a copy of the notice issued.
  6. When it is no longer necessary for your customers to boil water, issue another notice in the same way you issued the original notice. [30 TAC Paragraph 290.122(a)(4)] Then, as described in Step 4, complete TCEQ-20208 and submit it to us with a copy of this notice.

If you have any questions about these instructions, e-mail us at pdws@tceq.state.tx.us or call 512/239-4691 and ask to speak with a “coliform” or “Bac-T” expert in our Public Drinking Water Section.