How do I file a
complaint?
The TCEQ Landscape Irrigation Program accepts complaints over
the phone and in writing. The TCEQ encourages written complaints so
that supporting documentation may be submitted with your complaint.
To submit a complaint, follow these steps:
- Complete a complaint form. You may print the
complaint form (PDF) (help with PDF)
now or request one by calling 512/239-6719. Be sure to describe
your complaint in detail.
- Attach copies of supporting documentation such as contracts,
invoices, correspondence, canceled checks, and pictures. Do
not send originals. Make sure copies are legible.
- Mail the form and supporting documentation to: TCEQ, Landscape
Irrigation Program, MC-178, P.O. Box 13087, Austin, TX
78711-3087.
You will be notified each quarter about the status of your
complaint.
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How will the complaint
be resolved?
The complaint will be investigated to make sure it is valid and
within the TCEQ’s jurisdiction.
When a complaint is found to be valid, the investigator may:
- facilitate an agreement between you and the license holder that
allows the license holder time to correct the alleged violation
or
- forward the complaint to the enforcement division, which may
result in:
- assessment of administrative penalties, and/or
- suspension or revocation of a license.
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Will the TCEQ get my
money back for me?
No, the TCEQ has no authority to recover any funds you lose
because of the negligence of a license holder. You may have to use
other legal avenues to recover your money.
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What laws and rules
regulate landscape irrigation?
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Who can I contact for
more information?
Roger Dawley, install@tceq.state.tx.us,
512/239-6658
Richard Allen, install@tceq.state.tx.us,
512/239-6956
Candy Garrett, install@tceq.state.tx.us,
512/239-1451
